Terms and Conditions

Last Updated: December 9, 2025

1. Introduction

Welcome to K9Booker (the "Platform"), operated by K9Booker, LLC, a Florida limited liability company ("K9Booker," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, mobile pages, and related services (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you must not use the Services.

2. Eligibility

By using the Services, you represent and warrant that:

• You are at least 18 years of age and have the legal capacity to enter into a binding contract;
• You reside in a jurisdiction where use of the Services is permitted by law; and
• All information you provide to us is true, accurate, and complete and you will keep such information updated.

If you are using the Services on behalf of a business or other legal entity, you represent that you are authorized to bind that entity to these Terms.

3. Our Role – Marketplace & Platform Only

K9Booker provides an online platform where pet owners ("Pet Owners" or "Users") can discover, compare, and book pet-related services offered by independent third-party providers such as groomers, boarders, trainers, and other professionals ("Service Providers").

• K9Booker is not a veterinary clinic, pet care provider, or insurer.
• Service Providers are independent contractors, not employees, partners, agents, or joint venturers of K9Booker.
• K9Booker does not directly provide the pet services listed on the Platform.

Any agreements, services, or transactions between Pet Owners and Service Providers are solely between those parties. K9Booker is not a party to those agreements and will not be liable for any acts, omissions, injuries, losses, or damages arising therefrom, except where required by applicable law.

4. Accounts & Registration

To book services or use certain features, you may be required to create an account. You agree to:

• Provide accurate and complete information during registration;
• Maintain and promptly update your information as needed;
• Keep your login credentials secure and confidential; and
• Notify us immediately of any unauthorized use of your account.

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts at our discretion for violations of these Terms or suspected fraudulent or abusive activity.

5. Pet Information & Responsibilities

Pet Owners are responsible for the accuracy of all information related to their pets, including but not limited to:

• Breed, age, size, and temperament;
• Medical history, vaccinations, medications, allergies, and behavioral issues;
• Any risks associated with their pet (e.g., aggression, biting history, anxiety, special needs).

By booking services through the Platform, you acknowledge and agree that:

• Your pet is up to date on required vaccinations and meets any health requirements specified by the Service Provider or applicable law.
• You are solely responsible for determining whether a particular Service Provider or service is appropriate for your pet.
• Pet care activities (boarding, daycare, grooming, training, transportation, etc.) inherently involve risks of injury, illness, escape, or death to animals and potential injury or property damage to humans. You voluntarily assume all such risks associated with your pet’s participation in services arranged through the Platform.

6. Bookings, Payments & Cancellations

6.1 Booking Process

K9Booker may allow Users to browse, request, and schedule services from Service Providers through the Platform. When you submit a booking request, you may receive a confirmation via the Platform and/or email. A booking is considered confirmed when the Service Provider accepts the booking and any required deposit or payment is processed.

6.2 Payments

We may use third-party payment processors to handle payments. By submitting payment information, you authorize K9Booker and/or its third-party processor to charge your selected payment method for services, fees, taxes, and other amounts described at checkout.

You agree to provide current, complete, and accurate payment and billing information. Service fees, platform fees, or transaction fees may apply and will be disclosed prior to confirming your booking where reasonably possible.

6.3 Pricing & Taxes

Prices for services are generally set by Service Providers. K9Booker may charge separate fees for use of the Platform. Taxes may apply based on your location and the nature of the services and will be reflected at checkout when possible.

6.4 Cancellations, Refunds, and No-Shows

Each Service Provider may have its own cancellation, rescheduling, or refund policy, which will apply to your booking. It is your responsibility to review these policies before confirming a booking.

Unless otherwise stated, K9Booker may not be obligated to issue refunds directly, as payment may be for services rendered by a Service Provider. Fees paid to K9Booker (e.g., platform fees) may be non-refundable, except where required by law.

No-show bookings or late cancellations may result in forfeited payments, additional fees, or account restrictions, as determined by K9Booker and/or the Service Provider.

7. Service Provider Conduct & Quality

K9Booker may perform limited vetting or verification of Service Providers, but we do not guarantee:

• The quality, safety, or legality of services;
• The accuracy or completeness of Service Provider listings or profiles;
• The suitability of any Service Provider for your specific needs.

You are encouraged to independently evaluate Service Providers, read reviews, communicate directly with them, and use your own judgment.

8. User Content & Reviews

You may be able to submit content to the Platform, including reviews, ratings, feedback, photos, pet information, messages, or other materials ("User Content").

By submitting User Content, you grant K9Booker a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and perform such content in connection with the Services and K9Booker’s marketing and operations.

You represent and warrant that:

• You own or have the necessary rights to your User Content;
• Your User Content does not infringe the rights of any third party; and
• Your User Content is not unlawful, defamatory, abusive, harassing, obscene, discriminatory, misleading, or otherwise inappropriate.

We reserve the right (but not the obligation) to remove or modify User Content at our discretion.

9. Prohibited Activities

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation;
• Impersonate any person or entity or misrepresent your affiliation;
• Interfere with or disrupt the operation of the Services or servers;
• Use automated means (bots, scrapers) to access or collect data from the Platform without our permission;
• Circumvent, disable, or interfere with security-related features;
• Reverse engineer, decompile, or attempt to extract source code from the Services;
• Upload or transmit viruses, malware, or any harmful code;
• Use the Services to harass, abuse, or harm others, including Service Providers or other Users.

10. Intellectual Property

All content and materials on the Platform, including trademarks, logos, text, graphics, images, software, and design (collectively, "K9Booker Content"), are owned by or licensed to K9Booker and are protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial use, subject to these Terms. You may not copy, modify, distribute, sell, or exploit K9Booker Content without our prior written consent, except as permitted by law.

11. Third-Party Links & Services

The Platform may contain links to third-party websites, applications, or services that are not owned or controlled by K9Booker. We are not responsible for the content, policies, or practices of any third-party sites or services. Your use of third-party services is at your own risk.

12. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied. K9Booker disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that any information or content obtained through the Services will be accurate or reliable.

13. Limitation of Liability

To the fullest extent permitted by law, in no event shall K9Booker, its owners, members, officers, employees, contractors, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses arising out of or related to your use of the Services or services booked through the Platform.

If K9Booker is found liable in any matter, our total liability shall not exceed the greater of (a) the amount you paid to K9Booker for use of the Services in the six (6) months prior to the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100), unless a higher amount is required by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless K9Booker, LLC and its owners, members, officers, employees, and agents from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of or access to the Services;
• Your User Content;
• Your interactions or agreements with Service Providers;
• Your violation of these Terms or any applicable law;
• Any injury or damage caused by your pet or pets under your care.

15. Termination

We may, at our sole discretion and without prior notice, suspend or terminate your access to the Services for any reason, including but not limited to violations of these Terms or suspected fraudulent or abusive activity.

Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination (including ownership provisions, disclaimers, limitations of liability, and indemnification) shall survive.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved first through good faith negotiations between the parties and, if not resolved, then by binding arbitration in Lake County, Florida, under the rules of a recognized arbitration provider, unless the parties mutually agree otherwise or applicable law requires a different forum.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction in Florida. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Lake County, Florida for such relief.

To the extent permitted by law, you agree to waive any right to participate in a class action or class-wide arbitration.

17. Changes to the Services & Terms

We may modify or discontinue any part of the Services at any time, with or without notice, and we shall not be liable for any such changes.

We may also update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms.

18. Contact Information

If you have questions about these Terms, please contact us at:

K9Booker, LLC
23250 Libertalia Lane
Howey in the hills FL 34737
Phone: (321) 444-9377
Email: support@k9booker.com