Privacy Policy
Last Updated: December 9, 2025
1. Introduction
This Privacy Policy ("Policy") explains how K9Booker, LLC ("K9Booker," "we," "us," or "our") collects, uses, discloses, and protects information about you when you use our website, platform, and related services (collectively, the "Services").
By accessing or using the Services, you agree to this Policy. If you do not agree, please do not use the Services.
This Policy is intended to comply with applicable U.S. laws. If you access the Services from outside the United States, your information may be processed and stored in the U.S. and other jurisdictions.
2. Information We Collect
2.1 Information You Provide to Us
- Account Information: Name, email address, phone number, postal address, login credentials, and other information you provide during registration or profile setup.
- Pet Information: Pet name, breed, age, medical information, vaccination status, behavior notes, and other details you provide to book or manage services.
- Booking & Transaction Information: Service preferences, dates/times, location, notes for Service Providers, and payment-related information (processed via third-party payment processors).
- Communications: Messages you send to us or to Service Providers through the Platform, customer support inquiries, and other communications.
- Reviews & Feedback: Ratings, reviews, photos, and other content you choose to submit.
2.2 Information We Collect Automatically
- Usage Data: Pages viewed, links clicked, features used, booking actions, search queries, and other interactions with the Services.
- Device & Log Information: IP address, browser type, operating system, device identifiers, referring URLs, access times, and other log data.
- Cookies & Similar Technologies: We may use cookies, web beacons, pixels, and similar technologies to recognize your browser, remember preferences, analyze usage patterns, and personalize the Services.
You can control certain cookie settings through your browser, but disabling cookies may affect the functionality of the Services.
2.3 Information from Third Parties
- Service Providers: Information about services you have received, attendance, notes about your pet, and related details.
- Payment Processors: Limited payment-related information (e.g., payment confirmation, last four digits of card) necessary for record-keeping and dispute resolution.
- Other Users: If someone refers you, shares your information, or invites you to use the Platform.
- Public Sources: Where allowed by law (e.g., public social media profiles, business directories).
3. How We Use Your Information
We may use your information for the following purposes:
3.1 Providing and Improving the Services
- To create and manage your account;
- To process and manage bookings and payments;
- To facilitate communication between Users and Service Providers;
- To provide customer support and respond to inquiries;
- To personalize and improve your experience on the Platform.
3.2 Safety and Security
- To verify identity and prevent fraud;
- To monitor and protect the integrity and security of the Services;
- To detect, investigate, and prevent activities that may violate our Terms or be illegal.
3.3 Communication
- To send transactional emails or messages about bookings, confirmations, updates, cancellations, or service-related notices;
- To send administrative information such as changes to our Terms or this Policy.
3.4 Marketing and Promotions
- To send promotional communications, newsletters, and offers related to K9Booker or select partners, where permitted by law;
- To display personalized content and advertisements based on your interests and usage, where allowed.
You may opt out of marketing emails by following the unsubscribe instructions in our emails or by contacting us. Even if you opt out, we may still send you non-promotional communications related to your account or services.
3.5 Analytics and Research
- To analyze usage patterns and performance of the Services;
- To conduct research and develop new features and services.
3.6 Legal and Compliance
- To comply with applicable laws, regulations, and legal processes;
- To protect our rights, privacy, safety, or property, and that of our Users and Service Providers;
- To enforce our Terms and other policies.
4. How We Share Your Information
4.1 With Service Providers (Pet Professionals)
When you make a booking or express interest in a service, we share relevant information with the Service Provider, such as your name, contact details, pet information, booking details, and any notes you provide. Service Providers may use this information to provide services, contact you, and maintain their own records.
Service Providers are independent entities. Their own privacy practices and records are not controlled by K9Booker. We encourage you to review any privacy notices they provide.
4.2 With Service Vendors & Business Partners
We may share information with third-party vendors and partners that help us operate and improve the Services, such as:
- Payment processors;
- Hosting providers and cloud services;
- Customer support and communication tools;
- Analytics providers;
- Marketing, advertising, and email service providers.
These third parties are typically authorized to use your information only as necessary to provide services to us.
4.3 For Legal, Safety, and Compliance Reasons
We may share information if we believe in good faith that disclosure is reasonably necessary to:
- Comply with applicable laws, regulations, legal processes, or governmental requests;
- Protect the rights, property, or safety of K9Booker, our Users, Service Providers, or the public;
- Enforce our Terms, policies, or agreements;
- Detect, prevent, or address fraud, security issues, or technical problems.
4.4 Business Transfers
If K9Booker is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will endeavor to notify you of any material changes regarding ownership or use of your information, for example by email or by posting a notice on our website.
4.5 With Your Consent
We may share your information with third parties when you explicitly consent or direct us to do so.
5. Your Choices and Rights
5.1 Access and Update
You can access and update certain account information by logging into your account settings. If you need assistance, you can contact us using the information in the "Contact Us" section below.
5.2 Marketing Communications
You can opt out of marketing emails by clicking the "unsubscribe" link in our emails or by contacting us at support@k9booker.com. We may still send you non-promotional messages related to your account or services.
5.3 Cookies and Tracking Technologies
Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies. However, doing so may affect the availability and functionality of the Services.
5.4 Do Not Track
Some browsers offer a "Do Not Track" feature. There is currently no industry standard for responding to DNT signals, and we may not respond to such signals. We will continue to review developments and adjust our practices if appropriate.
5.5 State-Specific Rights
If you are a resident of certain U.S. states (such as California), you may have additional privacy rights under state law. These may include the right to:
- Know what categories of personal information we collect and how we use them;
- Request access to specific pieces of personal information;
- Request deletion of certain personal information;
- Request correction of inaccurate personal information;
- Opt out of certain types of data "sales" or "sharing," as defined under law.
To exercise these rights (where applicable), you may contact us at support@k9booker.com and include "Privacy Rights Request" in the subject line. We may need to verify your identity before responding.
6. Data Security
We take reasonable administrative, technical, and physical measures designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
7. Data Retention
We retain your information for as long as reasonably necessary to:
- Provide the Services and complete the purposes described in this Policy;
- Comply with legal, tax, and accounting obligations;
- Resolve disputes and enforce agreements;
- Maintain business records for legitimate business purposes.
When information is no longer needed, we may delete it, anonymize it, or aggregate it so that it no longer identifies you.
8. Children’s Privacy
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it as required by law.
If you believe we may have collected information from a child under 13, please contact us at support@k9booker.com.
9. International Users
If you access the Services from outside the United States, you understand that your information may be processed and stored in the United States and other countries, where laws may differ from those in your jurisdiction. By using the Services, you consent to the transfer of your information to the U.S. and other jurisdictions as described in this Policy.
10. Third-Party Websites and Services
The Services may contain links to third-party websites, apps, or services that are not controlled by K9Booker. This Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you interact with.
11. Changes to This Privacy Policy
We may update this Policy from time to time. When we do, we will revise the "Last Updated" date at the top. We may also provide additional notice (such as by email or a prominent notice on our website) if the changes are material.
Your continued use of the Services after a revised Policy becomes effective indicates that you accept the changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
K9Booker, LLC
23250 Libertalia Lane
Howey in the hills FL 34737
Phone: (321) 444-9377
Email: support@k9booker.com